Closed Captioning Complaints

Yahoo! complies with applicable Federal Communications Commission (FCC) Closed Captioning rules and regulations.

Notice for Closed Captioning Complaints and Agent for Notice

THIS PROCESS IS FOR CLOSED CAPTIONING MATTERS ONLY. Correspondence regarding other matters will not be answered. For reports of abuse and related concerns, please see the links in the left navigation.

If you believe that video on Yahoo!’s websites has not been properly captioned, please provide Yahoo!'s Agent for Notice for closed captioning complaints with the following information in English:

1. Your name, street, city, county, state and zip code and other contact information such as a videophone or TTY number or email address;

2. The date and time when you experienced the purported captioning problem;

3. The name of the video or show with the purported captioning problem;

4. A description of where the material that you claim is not properly captioned is located on the Yahoo! site, with enough detail that we may find it on the website (in most circumstances, we will need a URL);

5. A detailed description of the purported captioning problem, including specifics about the frequency and type of problem (e.g., garbling, captions cut off at certain times or on certain days, captions missing); and

6. Any additional information that may assist in processing your complaint, such as a description of the computer equipment being used to view the video.

Yahoo!'s Agent for Notice for closed captioning complaints can be reached as follows:

By mail
Yahoo! Closed Captioning Agent
c/o Yahoo! Inc.
701 First Avenue
Sunnyvale, CA 94089

By phone
(408) 349-5080

By fax
(408) 349-7821

By email
closedcaptioning@cc.yahoo-inc.com

Please note that, due to security concerns, attachments cannot be accepted. Accordingly, any notification submitted electronically with an attachment will not be received or processed.