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Closed Captioning Feedback

THIS PROCESS IS FOR CLOSED CAPTIONING MATTERS ONLY. Submissions regarding other matters will not be answered. To report abuse or other concerns, please use the links in the sidebar to the left or contact Yahoo Customer Care

Yahoo is pleased to provide closed captioning for the deaf and hard of hearing and complies with applicable Federal Communications Commission (FCC) Closed Captioning rules and regulations. If you have a comment, question, or request that can help Yahoo improve its closed captioning services, we'd like to hear from you.

Include the following information (English only):

  • Your contact information
    Include your full name, street address, city, state and zip code. Also include additional information that will help us contact you such as a videophone or TTY number, or email address.
  • The name of the video and the date and time when it was played
    If you used a web browser to view the video, include the URL (Uniform Resource Locator) that points to the video. Some web pages include more than one video so please include enough information about the video such that we can uniquely identify it.
  • Your comment, request, or a detailed description of the issue
    If you experienced an issue, let us know how often you encountered it (just once, every day? every month? Only certain times of the day?) and describe it as best you can. For example, "the captions were garbled", or "captions were missing at certain times or on certain days."
  • Any additional information that can assist us in answering your request
    For example, a description of the computer or device you were using to view the video, and the name and version of the software you were using to view it.
Send your feedback to Yahoo by:

email
closedcaptioning@cc.yahoo-inc.com

Due to security concerns, email with attachments cannot be accepted and will not be received or processed.

mail
Yahoo Closed Captioning Agent
c/o Yahoo! Inc.
701 First Avenue
Sunnyvale, CA 94089
USA

phone
(408) 349-5080 (U.S. phone number; fees may apply)

fax
(408) 349-7821 (U.S. phone number; fees may apply)